Privacy Policy
Last updated: September 2026
This Privacy Policy explains how Wonder Awaits collects, uses, stores and protects personal data when you visit this website, submit a form, book a call, purchase a service or otherwise interact with Wonder Awaits.
1. Who is responsible for your data?
The data controller responsible for the processing of personal data described in this Privacy Policy is:
Wonder Awaits
Operated by Marilou Guilbert, Entrepreneur Individuel (EI)
Registered business address: 693 Chemin de Coste Gaye, 84240, La Tour d'Aigues, France
Email: hello@wonderawaits-travel.comFor any question regarding the use of your personal data or this Privacy Policy, you may contact Wonder Awaits at the email address above.
2. What personal data do we collect?
Depending on how you interact with Wonder Awaits, we may collect the following categories of personal data:
Identification and contact information
first and last name;
email address;
telephone number, where provided;
country of residence or billing address, where required.
Travel and project information
destination and travel dates;
number and profile of travellers;
travel preferences, interests and travel style;
approximate budget;
accommodation and transport preferences;
existing bookings or itinerary information;
dietary, accessibility or other practical requirements voluntarily provided by you;
answers submitted through Wonder Awaits questionnaires and Travel Briefs.
Booking and communication information
Discovery Call booking details;
messages and correspondence exchanged with Wonder Awaits;
service selected;
information provided during the planning process;
feedback and project-related communications.
Contract and payment information
service purchased;
invoice details;
amount paid;
payment status;
transaction and invoice references.
Payments are processed by Stripe. Wonder Awaits does not receive or store your full payment-card details.
Service confirmation information
acceptance of the Wonder Awaits Terms & Conditions;
your choice regarding the start of the service during the statutory withdrawal period;
the date and time of your confirmation.
Website and technical information
Depending on your cookie choices and the technologies used on the website, certain technical information may also be collected, such as:
IP address;
browser and device information;
pages visited;
interactions with the website;
cookie or similar technology identifiers.
3. Why do we use your personal data?
Wonder Awaits may process your personal data for the following purposes:
to respond to enquiries and assess travel-planning requests;
to determine which Wonder Awaits service is suitable for your project;
to organise and conduct Discovery Calls;
to prepare quotations, invoices and payment requests;
to enter into and perform a contract with you;
to create personalised itineraries, recommendations, Travel Books and Wonder Maps;
to communicate with you throughout the planning process;
to manage changes, cancellations, withdrawal requests and customer-service enquiries;
to maintain accounting, invoicing and administrative records;
to comply with legal and regulatory obligations;
to establish, exercise or defend legal claims where necessary;
to ensure the security and proper functioning of the website and digital services;
where you have given consent, to use non-essential cookies or similar technologies.
4. Legal bases for processing
Depending on the purpose of the processing, Wonder Awaits relies on one or more of the following legal bases:
Performance of a contract or pre-contractual measures
Where processing is necessary to respond to your request, prepare your service, manage your booking, issue an invoice, provide the purchased travel-planning service or communicate with you regarding your project.
Compliance with a legal obligation
Where Wonder Awaits is required to retain or process certain information for accounting, tax, consumer-protection or other legal obligations.
Legitimate interests
Where necessary for the operation, security and administration of Wonder Awaits, the prevention of fraud, the management of disputes or the improvement of business processes, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where consent is legally required, including for certain non-essential cookies or tracking technologies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Who may receive your data?
Personal data may be accessed by Wonder Awaits and, where necessary, by trusted service providers used to operate the business and provide the services requested by you.
These may include:
Wix, for website hosting and website functionality;
Tally, for enquiry forms, qualification forms, service confirmations and Travel Briefs;
Calendly, for scheduling Discovery Calls;
Google, where Google Meet or related communication tools are used;
Stripe, for invoicing, payment processing, fraud prevention and payment-related communications;
email and cloud-service providers used for professional communications and document management;
legal, accounting, administrative or regulatory authorities where disclosure is required by law.
Personal data is shared only where reasonably necessary for the relevant purpose.
Wonder Awaits does not sell personal data to third parties.
6. International data transfers
Some of the service providers used by Wonder Awaits may process or store personal data outside the European Economic Area.
Where personal data is transferred to a country outside the European Economic Area, Wonder Awaits relies on the safeguards provided by the relevant service provider and applicable data-protection law, such as an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.
Where appropriate, additional safeguards may be implemented to protect personal data transferred internationally.
7. How long do we keep your data?
Wonder Awaits retains personal data only for as long as necessary for the purpose for which it was collected and, where applicable, for the period required by law.
In particular:
enquiry and project information may be retained for the duration necessary to manage the client relationship and provide the requested service;
communications and project records may be retained for a reasonable period after completion of the service where necessary for customer service, dispute management or the establishment or defence of legal claims;
invoices, payment records and other accounting documents are retained for the period required by applicable French law;
where consent is relied upon, data is retained until the consent is withdrawn or the purpose for which consent was obtained no longer applies, subject to any overriding legal retention obligation.
Once personal data is no longer required, it is deleted, anonymised or securely archived where continued retention is required by law.
8. How do we protect your data?
Wonder Awaits takes reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include:
use of password-protected professional accounts;
multi-factor authentication where available;
restricted access to business tools and client information;
use of reputable third-party service providers with security and privacy measures in place;
secure payment processing through Stripe;
regular review of access permissions and business tools;
appropriate backup and account-security practices.
While Wonder Awaits takes reasonable precautions to protect personal data, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Your rights
Under applicable data-protection law, you may have the right to:
access the personal data Wonder Awaits holds about you;
request correction of inaccurate or incomplete data;
request deletion of your personal data in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing based on legitimate interests;
receive certain personal data in a portable format where the right to data portability applies;
withdraw your consent at any time where processing is based on consent.
The availability of these rights may depend on the legal basis and circumstances of the processing.
To exercise your rights, contact:
Wonder Awaits may request reasonable information to verify your identity before responding to a request.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data-protection authority.
10. Cookies and tracking technologies
The Wonder Awaits website may use cookies and similar technologies for purposes such as:
ensuring the proper functioning and security of the website;
remembering user preferences;
measuring website audience and performance;
enabling certain third-party features or embedded services.
Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.
Non-essential cookies and tracking technologies are used only where the required consent has been obtained.
When visiting the website, you can manage your cookie preferences through the cookie consent banner and settings made available on the site.
You may change or withdraw your consent at any time through the available cookie settings.
Further information is provided in the Wonder Awaits Cookie Policy.
11. Third-party services
Wonder Awaits uses third-party services to operate the website and provide its services.
These providers may process personal data in accordance with their own privacy policies and their contractual relationship with Wonder Awaits.
The main third-party services currently used may include:
Wix — website hosting and website functionality;
Tally — forms, questionnaires and Travel Briefs;
Calendly — Discovery Call scheduling;
Google — Google Meet and related communication tools where used;
Stripe — invoicing, payment processing and fraud prevention.
Where you interact directly with one of these providers, their own privacy terms may also apply.
12. Changes to this Privacy Policy
Wonder Awaits may update this Privacy Policy from time to time to reflect changes in its services, business practices, legal obligations or the technologies used on the website.
The date of the most recent update will be indicated at the top of this page.
Where a change materially affects how personal data is processed, Wonder Awaits will take reasonable steps to provide appropriate notice where required.
13. Contact
For any question regarding this Privacy Policy, the use of your personal data or the exercise of your data-protection rights, please contact:
Wonder Awaits
Operated by Marilou Guilbert, Entrepreneur Individuel (EI)
Email: hello@wonderawaits-travel.com
Registered business address: 693 Chemin de Coste Gaye, 84240, La Tour d'Aigues, FranceSIREN: 109 846 063
SIRET: 109 846 063 00013